Refund Policy

Refund & Cancellation Policy

Last updated: November 2025

At The Beyond Journey, we are committed to providing exceptional travel experiences and transparent booking policies. Please read our Refund & Cancellation Policy carefully before confirming your trip.

1. Non-Refundable Bookings

All tours, travel packages, and custom itineraries booked through The Beyond Journey are strictly non-refundable once payment has been made.
This includes deposits, partial payments, and full payments.

When you confirm a booking, we immediately secure reservations with hotels, airlines, local operators, and other third-party suppliers—many of whom have strict non-refundable policies. Therefore, we are unable to issue refunds for cancellations, no-shows, or changes once the booking is confirmed.

2. Booking Changes and Modifications

If you need to change your travel dates or modify your itinerary, please contact us as soon as possible.
While we cannot guarantee changes, we will make every effort to assist you.
Any approved modifications may incur additional charges based on supplier policies and availability.

3. Cancellations by The Beyond Journey

In rare cases where The Beyond Journey must cancel a trip due to unforeseen circumstances (such as natural disasters, political unrest, or supplier failure), we will offer one of the following options:

• A travel credit of equal value to be used for future bookings, or

• A partial refund if we have not yet confirmed services with third-party suppliers.

We will always communicate transparently and in good faith to minimise inconvenience.

4. Missed Departures and No-Shows

If you miss your departure, arrive late for your tour, or fail to use any included service, no refund or credit will be issued. It is your responsibility to ensure timely arrival for all scheduled activities.

5. Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation, medical coverage, and protection against unexpected events. This is the best way to safeguard your investment in the event of emergencies or unavoidable cancellations.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us

 https://thebeyondjourney.com